Product FAQs

Note: Since the FAQs have include questions of all products, you can quickly find the corresponding content of your model by searching its name through ‘Ctrl+F’ on Windows or ‘Command+F’ on Mac.

 

Runner Diver2 Pro / Runner Diver2 FAQs

Q1: How can I delete songs from the swimming headphones?

A: Use the magnetic charging cable included in the accessories to connect the headphones to your computer. You will see the headphone's memory automatically pop up on your computer. Simply transfer the audio files from your computer to the headphone's memory.

Q2: Where can I buy a charging cable?

A: You can order the charging cable from Nank official website. Please note that the charging cables for the Runner Diver series have four magnetic points arranged in a row. You can compare this with the charging interface on your headphones to choose the correct one.

Q3: How to manage the MP3 files in the headphones?

A: Regarding downloading songs, please connect the original charging cable to the computer and the headset. The computer will show a pop-up window and read the USB stick, then you can copy the songs from the computer to the USB stick to complete the song download (please make sure the files are in MP3/M4A/WAV/APE/FLAC format).

Q4: What are the main differences between the Runner Diver2 and Runner Diver2 Pro?

A: The main differences are that the Runner Diver2 Pro has a higher waterproof rating, a more advanced Bluetooth version, and superior audio technology. It also features an innovative noise reduction mode by adding up a foldable piece, which improves the user experience in noisy environments, addressing a common issue with bone conduction headphones.

Q5: Does the MP3 mode remember the last stop after headphones were switched off?

A: The headphones remember where the stop was after being turned off or switched mode.

Q6: Can it be used for audiobooks?

A: Bluetooth mode can be used for audiobooks, MP3 mode only supports downloaded audio files in the format of AV,FLAC,APE,MP3,WMA.

Q7: Do you offer any IPX9 or greater headphones?

A: Yes, our Runner Diver2 Pro has an IP69 waterproof rating, making it suitable for prolonged use in seawater and deep diving.

Q8: Does using a swim cap and goggles hinder the wearing of headphones?

A: No, the headphones are fully compatible with most swim caps and goggles.

Q9: How long does battery last in MP3 mode?

A: The headphones can continue to work for 10 hours at 60% volume to meet the needs of a full day of listening.

Q10: Is there a way to have a random MP3 mode, playing songs randomly, or it always plays the songs in same order?

A: Yes, our headphones support both shuffle and sequential play in TF mode. Simply press the power button four times in a row while in TF mode to switch modes.

Q11: What's the highest bitrate the headphones support in terms of FLAC files?

A: The highest bitrate supported by Runner Diver is 192Kbps.

Q12: Is the Runner Diver IPX8 rated meaning it's not dustproof?

A: It is actually IP68 rated, which means it is waterproof to 8 and also has a dustproof rating.   

Q13: How is the call quality?

A: The device uses CVC6.0 noise reduction technology to identify human voice and noise to improve speech clarity.

Q14: Can I use the headphones in seawater?

A: Yes, you can, but please rinse the headphones with fresh water afterward.

Q15: How can l download music from my Spotify playlist to the headphones memory?

A: You can follow the tutorial in this blog to download the music: Full Guide: How to Download Spotify Music for Offline Listening?

Q16: How deep can the headphones be used underwater?

A: The Runner Diver2 has a waterproof rating of IP68 and can be used up to 3 meters deep. The Runner Diver2 Pro has a waterproof rating of IP69 and can be used up to 10 meters deep.

Q16: Do I have to connect my headphones to a PC to input music?

A: Yes, the headphones need to be connected to a computer in order to download songs.

                        

  

Runner Pro2 FAQ's

Q1: Is it waterproof? Can I wear it while bathing and swimming?

A:IPX8 waterproof, you can wear it while bathing and swimming: [Use TF mode underwater]

Q2: What’s special about the memory?

A: With a built-in 32g memory, you can store 3200+ songs for offline listening [support formats: WAN, FLAC, APE, MP3, WMA].

Q3: Where can I buy a charging cable?

A: You can order the charging cable from our official website. Please note that the new Runner Pro2 series has four magnetic points arranged in a row, while the old Runner Pro2 series has four magnetic points arranged in a square. You can compare this with the charging interface on your headphones to choose the correct one, or seek assistance from customer service.

Q4: What are the main differences between the Runner Pro and Runner Pro2?

A: The main differences are that the Runner Pro2 has removed the microphone function but has upgraded waterproof performance and audio technology, increased memory capacity, and reduced the overall weight.

Q5: Is the sound quality good?

A: Brand-new bone conduction technology, using 16mm large large speaker drive, the sound quality is shocking and layered, and the penetrating power is stronger

Q6: Does it leak sound?

A: Runner Pro use the exclusive OT sound leakage reduction 2.0 technology, it can effectively reduce 90% sound leakage, reduce the vibration of bone conduction sound, and improve the sound quality.

Q7: Is the signal strong?

A: Using Bluetooth 5.0 chip, connection is stable within 10m (without obstructions)

Q8: Do this swimming headphones have a microphone function?

A: No, to achieve better waterproof performance and higher cost-effectiveness, this model does not include a microphone. If you would like one with mic, check the Runner Diver series.

Q9: How to charge it?

A: Use the magnetic charger included with the headphones.

Q10: Can I use this headphone on all kinds of mobile device?

A: Bluetooth headsets do not limit mobile phones. Any device with Bluetooth can be connected. You can use it directly after connecting.

Q11: What’s the speaker type?

A: Bone conduction speaker.

Q12: What’s the Bluetooth protocol?

A: A2DP, AVRCP, HSP, HFP

Q13: How is the battery? How many milliamps? How long can it be used?

A: 230mA, can be used for about 8 hours when fully charged, 240 hours standby time.

Q14: How to use the buttons?

A: Play, pause, answer, hang up-stand - alone power button;
Voice assistant - long press the power button for one second to switch;
Press + to increase the volume and press - to decrease the volume;
Long press - for the previous song and long press + for the next song;
Press 1-3 seconds to turn on and press 5-7 seconds to turn off;
Double click the power button to switch MP3 mode/Bluetooth mode.

Q15: Why the new headphones I received has less than 32G of memory?

A: The headset system itself also needs to take up a little memory, so it is normal.

Q16: Why there are pre-set songs in the new headphones?

A: Before the headphones leaves the factory, the technical department will check whether the memory mode is all good, so it will store one or two songs into it, you can delete them if you want.

Q17: What’s the inserted chip?

A: ATS2819S chip.

Q18: How do I know the headphones are charging?

A: The red light flashes during the charging process, and the blue light is always on when it is full [charging time 90 minutes].

Q19: How to download a song in to the headphone?

A: Connect the original charging data cable to the computer and the earphone respectively. You can read the U disk, copy the songs from the computer to the U disk, and complete the song download [The default mode is the last use mode after rebooting] .

Q20: How to connect Bluetooth?

A: Long press for 1-3 seconds to turn on, the indicator light flashes red and blue, and the headset enters the pairing state. Turn on the Bluetooth and search for NANK-RUNNER PRO on the phone, and click connect.

Q21: What’s in the package for a official standard?

A: Headphone*1, Charging Cable*1, User Manual*1, Anti-noise Earplugs*1.

Q22: How can l download music from my Spotify playlist to the headphones memory?

A: You can follow the tutorial in this blog to download the music: Full Guide: How to Download Spotify Music for Offline Listening?

 

 

Runner Neo FAQ's

Q1: What is the waterproof rating of these headphones? Can they be used for swimming?

A: The waterproof rating is IP66, which protects against sweat, rain, and everyday splashes, but they are not suitable for swimming. If you are looking for swimming headphones, check the Runner Pro series and Runner Diver series.

Q2: Do the headphones have a microphone function?

A: Yes, these headphones feature dual-microphone noise-canceling technology, providing a high-quality call experience.

Q3: Do the headphones have a memory/MP3 mode?

A: No, the Runner Neo only has Bluetooth mode.

 

                                           

Lite pro FAQ's

Q1:What’s the chip? Is the signal strong?

A:We adopt a brand new upgrade Bluetooth 5.2, Qualcomm 3040 chip + ceramic antenna, three layers of strengthened connection, longer connection distance, more stable signal, ceramic antenna anti-oxidation and durable. 

Q2: Will it be delayed?

A: Turn on the game mode, the delay can be reduced to 0.2S, if the phone supports aptx decoding. The delay will be lower. Of course, this has a lot to do with the Bluetooth performance of the phone itself. If the mobile phone configuration is possible, the delay will generally not affect the gaming experience.

Q3: Does Lite pro divide the main and sub headphones?

A: The headset is a dual host, regardless of main and auxiliary, single and dual ears can be switched at will

Q4: Does it support noise reduction?

A: We have binaural and dual microphone noise reduction, with ENC call noise reduction technology to improve the quality of the call, the voice can be transmitted clearly in noisy environments, [Front microphone: identify human voice, rear microphone: identify environmental noise, filter noise].

Semi-in-ear only has noise reduction for calls, but no noise reduction for listening to songs. In-ear earphones are required to reduce noise for listening to songs, and closed headphones can do it.

Q5: Will it drop off easily?

A: It adopts three-point support, it is stable to wear, avoiding lost when running.

Q6: How can I connect it?

A: It connects when the cover is opened, and the Hall switch design is designed to automatically connect to the mobile phone as long as the cover is opened. There is no need to take it out, let alone turn it on manually.

Q7: What’s the supported decoding?

A: The headset with Qualcomm chip supports AAC and APTX decoding

Q8: How heavy is the headset?

A: Earphones themselves weigh 3.8g. In total 30g with the charging case.

Q9: How long does the headset last?

A: The normal mode can be used for about 7 hours when fully charged, and the game mode can be used for about 6 hours when fully charged.

Q10: How many times of charging can the charging case provide?

A: Earphone is 40 mA, charging case is 350 mA. When the charging case is full, it can charge the headset about 3-4 times

Q11: How big is the headset?

A: Lite pro: length 39mm, width 17mm. Charging case:  height 57mm, width 25mm

Q12: How can I know when it’s fully charged?

A: When you put the earphone into the charging box and close it, the white light of the charging compartment will be on, it will be fully charged in about 60 minutes, and it will go out when fully charged.

Charging in the charging compartment: 0-30% battery power flashes red, 31-60% battery power flashes blue, 61-100% battery power flashes green, and when the battery is full, the green light is always on

Q13: How can I switch to the game mode?

A: Enter the game mode, the Bluetooth connection is not in a call/listen to music/game status, tap the right ear three times, the voice prompt "Gogo", the game, the mode is successfully turned on. , Note: Three conditions need to be met to enter the game mode, 1. When paired with two ears, 2. Bluetooth is connected to the mobile phone 3. When the call/listen to music/game/video is not in use, please pause and wait for 5 seconds if you are using it Operate left and right. Exit the game mode, the Bluetooth connection is not in a call/listen to music/game status, tap the right ear three times, the voice prompt "Roger that", the game mode is closed.

Q14: How can I connect two different phones separately?

A: Step 1: Take out the headset A and connect it to the phone A. Step 2: Keep the B earphone away from the connected A earphone, and then connect to the B mobile phone. Note: Different mobile phones can be connected separately. If the two earphones are close, the pairing of the two ears will be given priority, and sufficient separation distance or signal blocking is required.

Q15: How does the touch function work?

A: Pause/Play - double click any headset;
Answering/hanging up - double click any headset;
Voice assistant - tap the left ear three times;
Game mode entry/exit - Click the right ear three times;
Volume up- click on the right ear and volume down - click on the left ear;
Next song - long press the right ear for 1 second; previous song - long press the left ear for one second.

Q16: How to pair the headset?

Answer: Step 1: Take the headset out of the charging compartment and press and hold to turn it off. After pressing for 1-3 seconds to turn on the headset, tap it 3 times quickly. After 3 times, press and hold it for about 7 seconds. The headset indicator light will flash quickly.

Step 2: Then put the earphones together, it will enter the pairing mode, after pairing, one will flash slowly and the other will go out

Step 3: Turn on the mobile phone Bluetooth to search for the link Lite pro Bluetooth

Q17: How much resistance is Lite pro?

A: 32 OHM±15.

Q18: What interface it is?

A: Using Type-c interface, charging is more efficient.

Q19: Can I use this headphone on iPhone?

A: Bluetooth headsets do not limit mobile phones. Any phone with Bluetooth can be connected. You can use it directly after pairing.

Q20: What’s the Bluetooth protocol?

A: HFP, HSP, AVRCP, A2DP.

Q21: What’s the frequency range?

A: 20-20KHz.

Q22: What’s the sensitivity?

A: 97dB.

Q23: Is it waterproof?

A: The Lite pro is IPX5 waterproof, it is okay with sweat and drizzle, but it does not support soaking in water. If you are looking for swimming headphones, check our bone conduction series.

Q24: What should I do if the headset cannot be charged?

A: First check whether the charging compartment has electricity. If the charging compartment is empty, put the earphones in which cannot be charged. If the charging compartment has electricity, wipe the pinholes in the charging compartment with a cotton swab, and then put the earphones back in. For further help, please contact the customer service.

Q25: Why can’t my headset be disconnected when it’s in the charging compartment?

A: Check whether the charging compartment is low or dead. When the charging compartment is empty or low, the headset cannot be automatically disconnected when it is placed in the charging compartment.

                

                                           

Lite FAQ's

Q1: Does it support noise reduction?

A: We have binaural and dual microphone noise reduction, with ENC call noise reduction technology to improve the quality of the call, the voice can be transmitted clearly in noisy environments, [Front microphone: identify human voice, rear microphone: identify environmental noise, filter noise]. . Semi-in-ear only has noise reduction for calls, but no noise reduction for listening to songs. In-ear earphones are required to reduce noise for listening to songs, and closed headphones can do it.

Q2: What’s the type of the chip?

A: Qualcomm QCC3020.

Q3: Is it divided into main and auxiliary machines?

A: Both ears are the host, regardless of the main and auxiliary, you can switch to use at will

Q4: Is it delayed?

A: The headset uses a Bluetooth 5.0 chip, and the delay control has been at the forefront. In addition, the delay of playing games will be related to factors such as mobile phone configuration. Apple 8p and above basically do not feel the delay

Q5: Can I use this headphone on iPhone?

A: Bluetooth headsets do not limit mobile phones. Any phone with Bluetooth can be connected. You can use it directly after connecting.

Q6: Is it waterproof?

A: The Lite pro is IPX5 waterproof, it is okay with sweat and drizzle, but it does not support soaking in water. If you are looking for swimming headphones, check our bone conduction series.

Q7: How can I connect it?

A: It connects when the cover is opened, and the Hall switch design is designed to automatically connect to the mobile phone as long as the cover is opened. There is no need to take it out, let alone turn it on manually.

Q8: What decoding is supported?

A:APTX, AAC.

Q9: How big is the unit?

A: 13mm liquid crystal polymer composite diaphragm.

Q10: Is it moving coil or moving iron?

A: Dynamic.

Q11:How many meters are the signal connection?

A: Effective distance connection within 15 meters [no partition, no obstacles]

Q12: Will it drop off easily?

A: It adopts three-point support, it is stable to wear, avoiding lost during running.

Q13: How long will the battery last?

Ar: The headset can be used for about 4.5-5 hours when fully charged, and the headset can be charged for about 3 times when the charging compartment is fully charged.

Q14: Can it be used separately?

A: The headset is a master-slave switch setting. If you want to connect two mobile phones at the same time, you need to separate the two headsets far enough or a wall. You can connect them separately first.

Q15: How many milliamps?

A: Earphone 40 mA, charging compartment 400 mA.

Q16:What is the size of the headset?

A: Earphone; 1.8cm*1.5cm*4cm, charging compartment; 5.7cm*2.0cm*6.8cm.

Q17: How to charge?

A: The earphone is charged; the earphone will be automatically turned off and charged after being placed in the charging compartment. When charging, the indicator light of the earphone corresponding to the charging compartment is always on, (the first indicator light below corresponds to the left ear, and the first one above corresponds to the right ear). Charging in the charging compartment; the indicator light flashes when fully charged and always on, the headset is fully charged in about 70 minutes, and the charging compartment is fully charged in about 150 minutes

Q18: How should I use earphone touch?

A: Answer/hang up play/pause double click any headset;
Volume down - click on the left ear; Volume up - click on the right ear;
Previous song - long press left ear; Next song - long press right ear;
Long press to reject the call;
Three click in a row - mobile voice assistant.

Q19: How can I change single and double switch?

A:1: Open the charging compartment (or manually press and hold for 3 seconds). After the pairing is successful, 1 earphone flashes, and 1 earphone lights off.

2; Open the Bluetooth interface of the mobile phone and search for the Bluetooth name "NANK-LITE" and click to connect, and the Bluetooth display is connected.

3; After waiting for 3 seconds, the pairing request interface pops up on the Bluetooth interface of the mobile phone: "NANK-LITE wants to pair with your mobile phone". Click "Pair" to complete. (Normally, there will be 2 "NANK-LITE" in the Bluetooth interface, 1 showing connected, and 1 showing not connected.)

4; Then you can complete the single and double switching. If there is only one Bluetooth, it can be connected and used normally, but it cannot be switched.

Q20: Earphone pairing/factory reset steps?

A: 1: Cancel all lite information in the phone, turn off the Bluetooth of the phone;

2: Long press at the same time for about 3-5 seconds and then let go;

3: Press for 10 seconds when rebooting (don’t care about the middle process, after the end, the binaural light flashes quickly, and finally it turns into a headphone flashing light and a headphone does not flash). The phone can search for the Bluetooth name again to connect;

4: Turn on the phone's Bluetooth to search for lite connection.

Q21: How heavy is the headset?

A: Earphone 4g, charging case 36g, and in total 42g.

Q22: What should I do if the headset cannot be charged?

A: First check whether the charging compartment has electricity. If the charging compartment is empty, put the earphones in which cannot be charged. If the charging compartment has electricity, wipe the pinholes in the charging compartment with a cotton swab, and then put the earphones back in. For further help, reach out to our customer service.

Q23: Why can’t my headset be disconnected when it’s in the charging compartment?

A: Check whether the charging compartment is low or dead. When the charging compartment is empty or low, the headset cannot be automatically disconnected when it is placed in the charging compartment.

 

 

Runner Caller FAQ's

Q1: Why is the mic non-removable?

A: The mic is not detachable: This headset is designed for hearing impaired or need long calls / video conferencing, driving people. The core demand is lightweight, health and clear call quality. So the headset as an important accessory, in order not to affect its function, we did not make it detachable. If you need to use the headset in more sports or outdoor activities, we have the Runner Pro and Runner Diver bone conduction headset specifically designed for sports available.

Q2: What is the version of the Bluetooth chip?

A: Using Bluetooth 5.3 chip, more powerful performance and stable connection signal.

Q3: How is the call sound quality?

A: Runner Caller uses HDC microphone technology upgraded to professional language communication, OT closure anti-leakage sound to reduce 90% of the leakage, ENC dual-microphone call noise reduction effectively chase the human voice, filtering environmental noise, so that the call sound is very clear.

Q4: What is the waterproof level?

A: Runner Caller adopts integrated molding technology, IPX6 waterproof, which is sweat-proof, rain-proof and splash-proof, suitable for different people's various needs.

Q5: How long is the battery life?

A: Built-in 200mAh battery, fully charged can last for 9 hours of talk or 6 hours of music playback, standby 12 days.

Q6: Is the headset heavy? Is it stressful to wear for long periods of time?

A: The headphones weigh only 35 grams, open design always keep the ear canal dry and hygienic, lightweight and stable, even with glasses at the same time for a long time to wear will not feel pressure.