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For orders purchased on our website:
Currently, all warranty claims and return requests are officially handled via email so that proper documentation can be retained. Please note that all warranty claim requests and return requests will be subject to review by our team. Additional information may be required in order to approve or deny your request.
Nank offers a 30 days money- back guaranteed and a warranty period of up to 1-year.
We currently only accept returns and exchanges for items purchased via our website. To ensure we approve your return/exchange request, please make sure the headphones are in new or good condition and have not been damaged due to use or negligence. We will request that you return the headphones with all included accessories and in its original packaging.
Nank headphones limited warranty covers manufacturing defects under normal use, for a period of up to 1 YEAR from your original purchase date. We reserve the right to troubleshoot and diagnose any defects before approving a replacement. And in some cases, we may require you to return the defective headset to our designated facility to assess your claim, for all international shipments, any tax or duty shall be borne by the buyer.
*If the customer refuses to pay these extra charges, the package might be dropped by customs or returned to us, and we will not refund any amount of money.
To begin a return or exchange request, please fill out this form with the following information and send it to our after-sales service team: service@naenka.com
If your return/exchange request is approved, we will send you return shipping information via email, to be printed and affixed to your return package. Shipping out your exchange item and/or any refund will not be initiated until we have received and checked the item at our designated facility. And that it can take 5-10 business days for the refund to appear in your account, depending on your bank.
*Please note:
1. Undamaged products may be returned for a refund within 30 days of purchase, excluding corporate or bulk orders(10 units or more), which are not eligible for refund；Returning items after the 30-day period will not be accepted.
2. We will deduct the credit card processing fees from your refund if you wanna return our items without any quality issues, the processing fees should be($order amount * 2.4% + $0.3).
3. If the customer doesn't pick up the goods on the specified date with the requirement, causing the goods to be destroyed, we'll not give a refund. If the goods are returned to warehouses by courier, the customer must be paid the additional fees.
Only purchases made directly from official store -- naenka.com and Amazon store can be applied to this policy while the items purchased from other retailers excluded.International parcels take a long time to transport, and collisions may occur during transportation, or inappropriate sorting methods may cause damage to the outer packaging, which does not affect the experience of using the products in the packaging. Please read and acknowledge the following potential issues before placing your order:
